Terms of use

Last Updated: November 25, 2025

 

1. Acceptance of Terms

By using the Milem app, you expressly, directly, and irrevocably agree to these terms, including any future updates or modifications. The user acknowledges having read and understood all the terms of use and agrees to be fully bound by them without exception. If you do not agree to any of the terms, you must immediately cease using the app and all its services. Your continued use of the app after any update to the terms constitutes implicit acceptance of the new modifications without the need for separate notification. You also acknowledge that you are at least 18 years old and possess the full legal capacity to enter into this agreement under Saudi Arabian law. The app reserves the right to suspend or terminate the account of any user who violates these terms or attempts to misuse the service, without any obligation to provide compensation. This section forms the basis of the legal relationship between the user and the Milem app; therefore, it is essential to read it carefully. Using the app signifies acknowledgment that the relationship is subject to Saudi Arabian law and the applicable digital liability rules within the Kingdom.

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2. Service Description

The Milem app provides a wide range of AI tools designed to deliver instant answers, analyze texts, generate content, and summarize information, in addition to general AI services that assist users with daily and professional tasks. User requests are processed through intelligent models developed internally or through globally accredited AI service providers. All services are subject to continuous development and improvement, and certain features may be added or removed without prior notice. The app does not guarantee 24/7 service availability, as service may be affected by maintenance, system updates, or technical infrastructure outages. The answers and content provided by the AI ​​models are not a substitute for professional advice (such as legal, medical, or financial advice), and it is not recommended to rely on them for sensitive decisions. The app aims to provide an educational, informational, and training experience, but without any guarantees regarding the accuracy or completeness of the information. The app reserves the right to develop or discontinue any part of the services in accordance with its operational policies and without infringing upon the user’s fundamental rights.

 

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3. Eligibility and Account Creation

 

1. To use the Mullam application and its various services, the user must be of sound legal capacity in accordance with the laws in force in the Kingdom of Saudi Arabia. The user must be at least 18 years old, or a legal guardian for a minor in accordance with the local laws of their country of residence.

 

2. By creating an account, the user acknowledges that they have provided accurate, complete, and up-to-date information and bears full responsibility for its accuracy. The application reserves the right to suspend or terminate the account if it is proven that misleading or inaccurate information has been provided.

 

3. The user undertakes to maintain the confidentiality of their login data, including their password and any two-factor authentication methods, and is responsible for any use of their account, whether authorized or resulting from their negligence.

 

4. The application reserves the right to request identity verification when necessary, including email address, phone number, or any other verification methods required by local laws or digital security standards.

 

5. Creating fake or multiple accounts for the purpose of abuse, using bot accounts, or using the application for illegal or Sharia-compliant purposes is prohibited.

 

6. The application may refuse to create an account for any user without providing reasons if necessary to protect the service or comply with legal requirements.

 

7. Creating an account signifies the user’s explicit acceptance of the Terms of Use, Privacy Policy, and all subsequent updates.

 

8. The user acknowledges that deleting the account will result in the loss of access to records, chats, and associated features, and that data deletion is carried out by the service provider, Supabase, according to their policies.

 

9. The user may not use another person’s account or allow others to use their account and bears full responsibility for any activity conducted through their account.

 

10. In the event of detecting any suspicious or unauthorized activity, the application’s support team must be notified immediately. The application reserves the right to suspend the account as a precautionary measure to protect it.

 

11. By using the application, you confirm your legal capacity and your full agreement to abide by all the terms contained in this section.

 

4. Use of Artificial Intelligence Technology

 

The Milem application relies on advanced artificial intelligence technologies for text analysis, content creation, and user interaction. User input is processed through sophisticated algorithms that may operate locally within the application’s infrastructure or through external providers such as OpenAI, Gemini, or any other service provider. The user acknowledges that these technologies may occasionally produce inaccurate, incomplete, or interpretive content, which is normal and expected with AI technologies. The user should not rely on AI-generated answers as the final reference for sensitive matters such as medical diagnoses, religious rulings, legal advice, or financial recommendations. The user also agrees that the input data may be subject to automated processing for the purpose of improving service quality, technical training, or protection against misuse. The use of AI services to produce content that violates Islamic law, threatens national security, or contravenes the regulations of the Kingdom of Saudi Arabia is strictly prohibited. The application reserves the right to take necessary measures against any use that attempts to mislead the system, circumvent information security controls, or harm AI service providers.

 

 

5. Content Accuracy

The AI ​​models used within the Ma3lim application do not guarantee 100% accuracy of information. Results may be affected by technical factors such as question wording, language, configuration, or the data available to the model at processing time. Occasionally, the system may produce incorrect, outdated, or non-compliant information, which is expected and stated in the documentation of AI providers worldwide. The user acknowledges that AI outputs should be treated as a supplementary reference and not as absolute truth. The user releases the application from any liability for relying on inaccurate, incomplete, or factually inaccurate answers. The application does not guarantee that the generated content will meet the user’s needs or expectations. If the system provides sensitive information, the user must verify it through official sources. The user is fully responsible for any decisions or actions taken based on the system’s outputs. The application emphasizes that it assumes no legal or professional liabilities arising from direct reliance on AI recommendations or results.

 

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6. Application Use

The Milem application is used in accordance with strict legal controls. It is prohibited to exploit it to produce content that violates Saudi regulations or Islamic Sharia, including unauthorized political content, sexual content, content that violates academic integrity, fraudulent messages, defamation, or incitement to sedition. It is also prohibited to use the application to hack or attack technical systems, attempt to disrupt service servers, or perform reverse engineering. The user bears full responsibility for any content they send within the application or generate using artificial intelligence. The application has the right to restrict, suspend, or delete the user’s account in the event of proven misuse, violation of regulations, or harm to AI service providers. The user agrees to use the application only for legitimate purposes and not to cause harm to others or violate applicable digital regulations in the Kingdom of Saudi Arabia. The user acknowledges that the application reserves the right to permanently block access to any user who repeatedly violates or misuses AI features.

 

 

 

 

7. Typographical and Technical Errors

 

The application or AI-generated content may contain typographical, linguistic, factual, or technical errors. This is a normal occurrence due to the nature of intelligent systems and natural language processing. The application accepts no responsibility for the consequences of using content containing such errors and makes no commitment to correct them within a specific timeframe. Answers may also be affected by technical factors such as question wording, language, form updates, or the load on AI servers. The application interface, notifications, and help pages may also contain unintentional errors that do not affect the core of the service. The application reserves the right to make corrections or updates without prior notice. The user acknowledges that these errors do not constitute a breach of any legal obligation and do not entitle them to compensation or a specific repair. The application encourages users to report any errors they observe in order to improve the service. This section also serves to reiterate that AI-generated content is treated as supplementary and non-final content.

 

8. Warranties

The Milem AI application makes no express or implied warranties regarding the accuracy of the generated content, the validity of the information, or the conformity of the results with user expectations. The system’s outputs are based on machine learning models and may be affected by various factors related to the input method, language, context, or technical limitations. Therefore, we do not guarantee that the results will be error-free, suitable for a specific purpose, or completely true to reality. Furthermore, the application is not liable for any reliance, in whole or in part, by the user on the system’s outputs, whether for personal, educational, professional, or financial decisions. The user acknowledges that the technology is still under development and that its use requires a degree of personal verification and review. In addition, the application disclaims responsibility for any technical malfunctions that may occur in the servers, model provider, internet, or devices used. We also do not guarantee that the service will operate without interruption, that errors will be corrected promptly, or that the data will be fully protected from breaches, despite our adherence to the highest security standards. Your use of the application signifies your acceptance that the service is provided “as is” and “as available.”

 

 

 

9. Limitation of Liability

The Milem AI application, its owners, and developers are not liable, directly or indirectly, for any damages arising from the use of the application, including but not limited to: financial losses, professional decisions, exam results, translation errors, consultations, or any excessive reliance on automated answers. We also make no representation that the results will be suitable for legal, medical, financial, or advanced consulting purposes, and the user should seek expert advice before making any critical decision. Furthermore, we are not liable for damages resulting from misuse of the application, technical outages, sudden malfunctions, or account compromise due to user negligence regarding their data. The application is not responsible for any content submitted by the user within conversations or for misuse of the service in violation of regulations, ethics, or Islamic law. Using the application signifies your acceptance that any risk arising from its use is your sole responsibility.

 

 

 

 

 

 

 

 

10. Intellectual Property of the Application
11. All intellectual property rights pertaining to the Milem application, including the logo, visual identity, design, source code, scripts, and content.

The user interface, AI components, database, and technical services are the exclusive property of the developer and are protected under the intellectual property laws of the Kingdom of Saudi Arabia and international agreements.

 

2. Reproduction, copying, distribution, sale, rental, modification, or creation of derivative works from any part of the application, in whole or in part, is strictly prohibited without the prior written permission of the owner.

 

3. The user agrees not to attempt to decode the application, reverse engineer it, interfere with its software structure, or attempt to access its services in an unauthorized manner.

 

4. Content generated by AI models is considered content produced for the user’s personal use and does not grant the user ownership of the systems or models themselves.

 

5. The developer reserves the right to take legal action in the event of any intellectual property rights infringement, whether within or outside the Kingdom.

 

6. All AI-generated text and images are subject to fair use rights and are not the absolute property of the user. Some may be used to improve the service.
7. Users must not upload or use any content that owns another person’s intellectual property rights without permission and bear full legal responsibility for any infringement.

 

 

8. Milem is committed to protecting original works and reserves the right to remove any content suspected of infringing on the intellectual property rights of any third party.

 

9. Any suggestions submitted by the user to improve the application are considered the property of the developer, and the application is not obligated to compensate for them unless a separate written agreement is reached.

 

11. Violation of the Law or Islamic Sharia

The use of the Milem application to produce, publish, or support any content or activity that violates Saudi regulations or Islamic Sharia is strictly prohibited. This includes—but is not limited to—pornographic content, drug promotion, incitement to violence, insults to religions, spreading rumors, or creating content that could harm national security or social peace. The application is also prohibited from being used to create unauthorized political content or materials related to fraud, deception, or misinformation. If the application is found to be used in violation of regulations or Sharia, the application has the right to suspend the account, delete data, and report the matter to the competent authorities as necessary. The user acknowledges that any attempt to use artificial intelligence to generate prohibited content constitutes a clear violation of Sharia and legal provisions and may result in criminal or financial penalties under Saudi law. The application reserves the right to reject any content or prevent the provision of any response if it determines that the request may lead to the production of prohibited content. The user agrees to full cooperation in the event of any investigation related to misuse of the service by them or their account.

 

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12. External Links

 

1. The application may contain links to external websites or services that are not managed by Milem and are provided to the user for convenience purposes only.

 

2. We are not responsible for the content of external websites, any modifications made by their owners, their privacy practices, or their security levels.

 

3. Accessing any external link is at your own risk, and you should read the terms and policies of each website.

 

4. The presence of links within the application does not constitute support, endorsement, or an official relationship between Milem and those entities.

 

5. External links may change over time without prior notice. 6. We do not guarantee that the links are free of viruses or malware.

 

 

1. Commercial Advertisements

 

1. The application may display commercial advertisements within the user interface, whether text, video, or targeted, in accordance with local laws.

 

2. The application is not responsible for the content of advertisements issued by third parties, including their accuracy, validity, or compliance with legal and Sharia standards.

 

3. Advertisements are selected based on technical or analytical factors and may be displayed according to user interests, without sharing personal data with advertisers except with the user’s explicit consent.

 

4. The application has the right to refuse or remove any advertisement that violates Islamic Sharia, public morals, or Saudi laws.

 

5. The application may use tracking tools such as cookies to display relevant advertisements, and the user agrees to the use of these tools in accordance with the Privacy Policy.

 

6. The appearance of an advertisement in the application does not constitute a recommendation or endorsement of a product or service.

 

7. The application has the right to add, modify, or delete advertisement spaces at any time.

 

 

 

14. Affiliate Marketing

 

1. The application may adopt an affiliate marketing model whereby we receive financial compensation when a user clicks on certain links, purchases products, or subscribes to services through the displayed links.

 

2. The presence of affiliate links will not affect the selection of products or services offered, and we will maintain full transparency with the user.

 

3. The application bears no responsibility for purchases, deliveries, or the policies of external stores.

 

4. All purchases are made according to the terms of the contracting party, and the application has no role in them.

 

5. We may use analytical tools to track link performance to ensure the accuracy of reports and commissions.

 

 

 

15. Data Sale

 

1. The application does not sell users’ personal data directly to third parties, nor does it transfer user identity data or conversations for commercial purposes.

 

2 . We may share non-personal or anonymized technical data with our partners for analysis and service improvement purposes.

 

3 . If there is a future commercial transaction that requires the sharing of any personal data, this will only occur after obtaining explicit consent from the user in accordance with Saudi regulations and international standards. 4. We are committed to transparency regarding any changes related to the sale or sharing of data.

 

1. AI service providers may retain the content of conversations according to their policies, and we have no control over this.

That’s all.

 

16. Governing Law
17. These Terms of Use, the Privacy Policy, and any subsidiary policies or agreements related to the use of the Milem application shall be governed, interpreted, enforced, and enforced by the laws of the Kingdom of Saudi Arabia in all their relevant branches, including digital laws, cybercrime laws, data protection laws, e-commerce laws, consumer protection laws, and any new laws that may be issued in the future.

 

2. The user acknowledges that the relationship between them and Milem is entirely contractual, and that any dispute arising from the interpretation or application of any provision of these Terms shall be subject exclusively to the jurisdiction of the competent courts within the Kingdom of Saudi Arabia, including administrative, commercial, or general courts, depending on the nature of the dispute and as determined by the judicial authority.

 

3. The use of the application inside or outside the Kingdom shall be governed by Saudi law, unless international law or bilateral agreements to which the Kingdom is a party require the application of a specific part of the regulations relating to consumer protection or data protection to the user residing outside the Kingdom, without prejudice to the primacy of Saudi law. 4. If the user resides outside the Kingdom, they acknowledge that their use of the application signifies their acceptance of Saudi Arabian laws and that any dispute between them and Milem will be adjudicated within the Kingdom, even if their country’s laws provide them with additional protection, unless such protection conflicts with the provisions of Islamic Sharia or the Kingdom’s sovereign regulations.

 

5. The user acknowledges that the local laws of their country may differ from the laws of the Kingdom of Saudi Arabia and that they may not invoke their country’s laws to alter or invalidate any of the terms or claims stipulated in this document, unless required by agreements recognized and applied by the Kingdom.

 

6. Milem reserves the right to pursue legal action within or outside the Kingdom in the event of serious violations by users outside its borders, through judicial or diplomatic channels or international cybercrime laws, provided that such action does not contravene the Kingdom’s regulations.

 

7. In the event of any dispute regarding the interpretation of a specific clause, the Arabic text shall prevail in all cases, regardless of any subsequent translation provided for convenience. 8. In the event of any conflict between these Terms of Use and any other subsidiary document, Saudi law shall be the governing law to determine the meaning and contractual intent of the parties, unless the document explicitly states otherwise.

 

17. Suspension or Termination
18. The Milem app reserves the full right, at its sole discretion, to suspend, restrict, disable, or terminate a user’s access to their account or any part of the app’s services, whether temporarily or permanently, without prior notice and without incurring any liability to the user, in the event of any activity that violates these Terms of Use, Privacy Policy, or any applicable regulations within the Kingdom of Saudi Arabia.

 

2. The circumstances under which the app may decide to suspend or terminate access include—but are not limited to—misuse of artificial intelligence services; sending harmful content or content that violates public order, morals, or Islamic law; attempting to hack or disrupt systems; using fraudulent techniques to access paid services without payment; using the account for illegal purposes; or misusing the platform in any way that harms other users or the app’s technical system.

 

3. The application also reserves the right to immediately suspend a user’s account if it is found to be registered with misleading or incorrect information, if there is suspicion of unauthorized use of the account, or if unusual activity is detected indicating a breach or an attempt at unauthorized access to the system.

 

4. In cases of suspension, the application may require the user to provide certain proofs, such as identity verification, email confirmation, or a declaration of compliance with the terms and conditions, as a condition for reactivating the account. The final decision to reactivate or maintain the suspension remains at the discretion of the application’s management.

 

5. The application may permanently terminate an account and delete all its data if the user commits a serious or repeated violation, if their activity is classified as a security or legal threat, or if required by judicial authorities within the Kingdom. The user acknowledges that this termination may be immediate and, in some cases, without the opportunity for appeal.

 

6. The user has the right to request the complete deletion of their account at any time through the application’s settings or by contacting the support team. Once a request is submitted, the application will begin the data deletion process according to its retention policy. However, once started, the deletion process cannot be reversed. The account is considered permanently deleted when the storage provider (Supabase) confirms the completion of the deletion.

 

7. Deleting or terminating an account for any reason results in the user losing access to all conversations, lessons, subscriptions, customizations, or any data associated with the account. The application is not obligated to provide a backup of deleted data unless legally required.

 

8. If the user has an active subscription at the time of account suspension or termination due to a violation of the terms, the user will not be eligible for a refund of any payments made, as the termination is due to the user’s breach of the agreement, not any fault on the part of the application.

 

9. The Milem application accepts no responsibility for any direct or indirect losses, consequences, or damages resulting from account suspension or termination, whether due to a violation of the terms or for technical, legal, or security reasons. The user acknowledges that this action is an inherent right of the application to protect the platform and its users. 10. If the termination is due to a legal or judicial decision issued by a competent authority in the Kingdom of Saudi Arabia, the application may be required to provide that authority with certain information as required by law, and the user implicitly agrees to this by using the application.

 

11. In the In cases where the application suspends, updates, or restructures certain services, some accounts may be temporarily suspended or restricted for technical or logistical reasons. This is considered part of the normal operation of the application and is not a contractual termination.

 

12. The application’s right to suspend or terminate remains even if the user continues to request certain services. The application’s failure to exercise this right in a particular situation cannot be considered a waiver of that right in the future.

 

13. Any termination or suspension of an account does not affect the user’s prior obligations, including financial or legal obligations, which remain in effect and enforceable.

 

14. The user agrees that the application is not obligated to notify the user of the termination decision unless legally required in specific circumstances. Notification provided by the application within the platform or via email is considered sufficient in cases where user notification is necessary.

 

 

 

15. This section remains in effect even after account termination or user cessation of application use, as it constitutes an essential part of the legal relationship between the parties and is not extinguished by service termination.

 

 

 

18. Payment and Subscription

 

1. The application offers free and paid services, which may include weekly, monthly, annual, or special plans. All payments are processed through approved payment gateways that comply with the Kingdom’s regulations.

 

2. By subscribing to a paid service, the user agrees to charge the amount according to the specified period (monthly or annual). The subscription may be automatically renewed unless the user cancels it before the renewal date.

 

3. The application is not responsible for any fees incurred by payment providers, such as VAT, bank commissions, or currency exchange rate fluctuations.

 

4. Prices may vary by country. Milem reserves the right to modify prices or offer new plans, and users will be notified of any changes as necessary.

 

5. If a user wishes to request a refund, they can refer to the exchange and return policy, which provides all the details.

 

6. In the event of suspected unauthorized payment, the application reserves the right to temporarily suspend the account pending investigation.

 

7. The user is responsible for maintaining the accuracy of the payment methods added to the application and updating them as needed.
8. Subscription prices may be changed by the application at any time without prior notice to the user.

 

9. Any services provided through a third party (such as OpenAI or Google Gemini) may have their own pricing or usage limits, and the user agrees to abide by them.

 

10. The user acknowledges that subscriptions do not grant ownership rights to the system or the AI ​​services used.

 

 

19. Account Deletion

 

The user has the right to request account deletion at any time through the settings available within the application or by contacting the support team. The user acknowledges that account deletion will result in the removal of all associated data, including chat history, settings, and subscriptions, except for data that the system requires to be retained for legal or security purposes. The deletion process may take a certain amount of time depending on the mechanisms of the external database provider or their applicable retention policies. Once the deletion process begins, the user will not be able to recover their data or reactivate the account in any way. The user is responsible for canceling any active subscriptions through the App Store (Apple or Google) before deleting the account, as the application has no ability to interfere with billing or automatic renewal processes. Account deletion does not constitute a waiver of any financial obligations incurred prior to the cancellation process. The application also reserves the right to delete or disable a user’s account at any time if it is proven that the service has been misused or that Saudi regulations or the terms of this agreement have been violated. Account deletion is permanent and does not create any future obligations between the user and the application.

 

 

20. Updating Terms of Use

 

We reserve the full right to update, modify, or change the Terms of Use and Privacy Policy at any time without prior user consent. Amendments will be published within the application or on our official website as soon as they are approved. Your continued use of the application after the publication of any update constitutes implicit acceptance of the new terms. We may make these amendments for legal, security, operational, or service development and enhancement purposes. Users are advised to review the terms periodically to ensure they understand the latest versions, especially if significant changes occur that affect how the application is used or data is processed. We may send in-app notifications when major updates occur, but failure to receive or review the notification does not exempt you from being bound by the new terms. We also reserve the right to suspend, replace, or add new sections to certain terms and conditions as needed, in accordance with advancements in artificial intelligence technologies or applicable laws within and outside the Kingdom of Saudi Arabia.

 

 

 

21. Contact Us
22. Users can contact the support team via the official email address:

Milemchat@gmail.com

or any other communication channel added within the application.

 

2. We welcome all inquiries related to technical support, terms, or privacy.

 

3. For security purposes, we may request verification information from the user before responding to their request.

 

4. We are committed to responding within a reasonable timeframe, depending on the volume of requests.

 

 

This was translated using Google Translate, so some grammatical errors may occur that could change the meaning. We are not responsible for any errors in the translation , and Thank you very much for your understanding and for using the application..