Last Updated: 2025/11/10

Introduction and Scope of the Policy

 

This Privacy Policy explains how the “Milem” application

collects, processes, uses, stores, and protects user data when interacting with our AI-powered services. Milem is a global

application accessible to users across different regions,

including the Kingdom of Saudi Arabia, the European Union, the United States, and various jurisdictions with their own data protection regulations. Therefore, this policy is designed to comply with a wide range of international privacy

standards, including the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable global privacy frameworks.

Milem operates as a user interface for interacting with AI models; it does not run or host the AI models itself. Our services depend on external AI model providers (OpenAI,

Google Gemini, Anthropic Claude, Grok, and others). By using the application, you also implicitly agree to the privacy

policies of these external providers in addition to the current policy.

 

Accessing or using the application constitutes your explicit acceptance of this Privacy Policy. If you disagree with any part of it, you must refrain from using the application or contact us for clarification.

This policy aims to maintain the highest standards of

transparency and accuracy, enabling users to fully understand how their data is handled without ambiguity or missing

information.

 

Definitions

For the purposes of this Privacy Policy, the following terms

shall have the meanings assigned to them below, aligned with international data protection standards:

1. “Application” or “Milem App”

Refers to the Milem platform available on iOS and

Android, including all user interfaces, features, AI tools, lessons, chats, settings, and functionalities offered to users.

 

2. “Service” or “Services”

Refers to all functionalities provided through the app including interaction with AI models, lessons, chat

history, personalization, analytics, authentication, and subscription services.

3. “Personal Data”

Any information relating to an identified or identifiable natural person such as name, email, account ID, chat content, device identifiers, IP address, profile settings, and non-stored payment metadata.

4. “Sensitive Data”

Any data requiring special protection such as biometric data, behavioral information, identifiable photos, or any sensitive information submitted voluntarily by the user in the chat.

5. “Chats” or “Messages”

Any text, command, question, instruction, image, or content entered by the user in the app’s chat interface

and transmitted to external AI model providers via API.

 

6. “Processing”

Any operation performed on personal data, including collection, storage, transmission, analysis, modification, updating, deletion, sharing, and more.

7. “AI Providers”

External companies providing AI models used in the app, such as OpenAI, Google Gemini, Anthropic Claude, and Grok.

8. “Third Party”

Any entity not part of Milem but required for operational purposes, such as Apple, Google Play, Supabase, Google Analytics, Firebase, payment processors, and AI

providers.

9. “Cookies”

Small data files stored on the user’s device used for enhancing the experience, session management,

analytics, and performance tracking.

10. “Device Identifier”

Unique or non-unique identifiers provided by the device

 

or OS used for technical functions such as authentication, analytics, and fraud prevention.

11. “Applicable Laws”

All privacy laws relevant to users based on their regions, including GDPR, CCPA, U.S. data laws, KSA regulations, GCC data protection laws, and other global frameworks.

12. “User”

Any individual who creates an account or uses the app’s services, regardless of their location worldwide.

13. “Logs”

Automatically collected technical data such as device

type, OS, errors, session duration, IP ranges, and usage analytics.

14. “In-App Purchases”

Payments processed through Apple App Store and Google Play. Milem does not store card details.

 

15. “Service Provider” or “Operator”

Refers to the entity operating Milem and responsible for adhering to all privacy obligations.

 

2. Types of Data We Collect

Milem collects various categories of data necessary for app functionality, performance, stability, and AI operations. This includes:

• Account information (email, password, profile settings)
• Chat messages and lesson content
• Device and technical metadata
• Analytics data from tools like Supabase Logs and Google Analytics
• Notification data when enabled
• Login provider information such as Google or Apple

Automatically collected data includes device type, OS, non- unique identifiers, session times, IP ranges, crashes, and

 

behavioral analytics.

Activation of certain features (e.g., notifications or

Google/Apple login) may result in additional data collection required for functionality.

 

3. AI Chat Data and How It Is Handled

Milem sends user-generated content (messages, prompts, educational content, commands, and images) to external AI model providers via secure API connections to generate AI responses.

Milem does not:

• Reuse chat content internally
• Train any internal model on user data
• Store chat data outside Supabase

However, AI providers may store user inputs depending on their respective policies for:

• Performance optimization

 

• Abuse prevention
• Security
• Model improvement

By using Milem, you explicitly consent to the transmission of your content to these providers.

Milem is not responsible for how these external providers store or use your data, as each operates independently.

 

4. How We Use Your Data Milem uses data to:
   • Enable login and authentication
   • Provide lessons, chats, and personalized features
   • Improve app performance and reliability
   • Detect errors and prevent security breaches
   • Analyze behavior to enhance usability
   • Tailor lesson recommendations or UI content

 

User chat content is not used for internal training or for sale.

No sensitive conversations are shared for marketing or advertising purposes.

 

5. Data Sharing With Model Providers and Third Parties Milem relies on third-party service providers including:
   • AI Providers (OpenAI, Google, Anthropic, Grok)
   • Supabase for storage and database operations
   • Google & Apple for authentication
   • Google Analytics for performance insights
   • Notification services such as Firebase

These entities may receive specific data needed for their functionality.

Milem does not maintain private servers and does not store data outside Supabase.

 

6. Payments and Subscriptions

 

All payments are processed exclusively through:

• Apple App Store
• Google Play Billing

Milem does not store, access, or process credit card information.

Subscription management, cancellations, and refunds must be performed through Apple or Google directly.

 

7. Data Retention and Deletion

Data is retained as long as the user account remains active. Deletion requests trigger a removal process executed by

Supabase, which may require some time depending on their internal retention policies.

Once deletion is confirmed by Supabase, data cannot be restored.

 

8. User Rights (GDPR – CCPA Compliance)

 

Users may:

• Request access to their data
• Request corrections
• Request deletion
• Request restriction of processing
• Withdraw consent
• Request portability
• Object to processing

Milem does not sell personal data under any circumstances.

 

9. Data Security

Milem implements industry-standard protections including:

• Transport encryption (TLS/HTTPS)
• Secure hashing of passwords
• Strict internal access controls
• Ongoing security logging and monitoring

 

No system is 100% secure; users are encouraged to use strong passwords and secure their devices.

 

10. Children’s Privacy

Milem is not intended for children under 13.

Accounts detected to be created by minors will be removed.

 

11. Business Sale (Transfer of Assets)

Milem reserves the right to transfer user data to a third party in the event of:

• Merger
• Acquisition
• Sale of assets
• Bankruptcy
• Corporate restructuring

The receiving party must honor this Privacy Policy or provide a new policy prior to enforcement.

 

12. Governing Law

This Privacy Policy is governed by the laws and regulations of the Kingdom of Saudi Arabia, including:

• Data protection laws
• Digital transactions laws
• Cybersecurity regulations

For users in other regions (EU/US), Milem aims to comply with foundational privacy requirements applicable to those

jurisdictions.

Disputes shall fall under the exclusive jurisdiction of courts within the Kingdom of Saudi Arabia.

 

13. External Links Disclaimer

The application may include links to third-party websites or services.

Milem is not responsible for:

 

• Content on external websites
• Their privacy or security practices
• Any damages resulting from their use

Users should review the policies of any external site before interacting with it.

 

14. Advertising

Milem may use advertising technologies provided by approved partners.

These may involve:

• Cookies
• Device identifiers
• In-app behavioral signals

Milem does not share AI chat content or sensitive user data for advertising purposes.

Users may be able to limit personalized ads through device settings.

 

15. Affiliate Marketing

The application may contain affiliate links that generate commissions when users engage with them.

Milem does not share personal data with affiliate partners and does not collect payment data through affiliate programs.

Use of affiliate links does not impact user cost or influence app recommendations.

 

17. Changes to This Policy

Milem may update this Privacy Policy at any time due to changes in:

• Laws
• AI model provider policies
• App structure or features
• Security requirements

 

Users will be notified of major updates through the app or email.

 

18. Contact Us

For privacy inquiries or exercising your rights, contact:

Milemchat@gmail.com